Core Team One is not a regular company where you are served by undertrained junior technicians going by the script. They have a small team but each one is an expert. I need only high-level knowledge from senior technicians and they seem to be one of the very few companies who can actually deliver that around Leeds. I know most (if not all) of their technical team since 2009 and since then they seem to get better and better each year. They never let us down and I’m not the easiest of customers as I know what I want and what they talk about when they speak.
What I like about them the most is that they are small, focused team which allow them to be very reactive and flexible to changing business needs. They helped us with number of projects starting from local servers delivery and configuration, migration from local Exchange to cloud, local file server to SharePoint and supported us when all infrastructure was upgraded to Suzuki Garphyttan new global standard this year. All projects seemed easy having them around.
This year I needed them the most as had to disappear from the business for 6 months due to health issues and they covered for me on site. Users have barely noticed any change if they actually did. I had top level support on site and with all day to day issues handled on the spot and projects moving forward despite my absence. I would not trust any other technician to jump in new, complex environment including my custom software and fully handle the situation as they did.